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Refund policy

Our Promise to You

At CrownTime, your satisfaction is our priority. We are committed to ensuring that every product you receive is of the highest quality. However, if you happen to receive an item with a manufacturing defect or that was damaged during transit, we are here to help with a straightforward replacement process and You can request for a replacement within 2 days and the replacement product will be delivered within 3-4 days.

 

Eligibility for Replacement

 

We will gladly provide a replacement for an item if it meets the following conditions:

  • The product has a manufacturing defect or a functional fault noticed upon delivery.

  • The product was damaged during shipping.

Please Note: To be eligible, the item must be unused, in its original condition,

 

How to Request a Replacement (Step-by-Step)

 

Getting a replacement is easy. Just follow these steps:

Step 1: Notify Us Promptly You must inform us about the issue within 1 to 2 days of receiving your order. A timely notification helps us resolve the issue faster.

Step 2: Provide Proof Contact our support team with your Order ID and provide clear photos or a short video showcasing the defect or damage. This is essential for our team to verify the claim.

Step 3: Claim Review Our dedicated team will carefully review your request. We will notify you of the approval status as quickly as possible.

Step 4: Receive Your New Item Once your claim is approved:

  • Your new replacement product will be shipped from our warehouse within 5-6 business days.

  • You can expect it to be delivered to your address within 9-10 business days after shipping.

 

Our Refund Policy (Important)

 

To keep our prices competitive and our process simple, please be aware of our refund policy:

  • We do not offer cash refunds on any purchases.

  • All sales are final, we will not offer any return or refund in any circumstance.

If you have any questions, please don't hesitate to reach out to our customer support team. We are always happy to assist you!